Shipping policy
We primarily use SF Express or Hong Kong Post for shipments; however, other carriers may be used as well. We’ll select the best-value carrier to deliver your order.
Order Processing Time
Order will be processed as soon as possible (about a day). We provide limited service on Saturday but will not work on Sunday and public holidays.
Shipping Fee
The shipping fee will be displayed on the checkout page and is calculated based on the order's weight and destination. The checkout currency will be converted based on the shipping country you selected. It must be matched with the currency used in the shipping region.
*Please note: For international orders (outside Hong Kong), customers are responsible for any applicable import taxes or customs duties upon delivery. These fees vary by country and are not included in the checkout total. Please check with your local customs office for more details on potential charges.*
Estimated Shipping Fee / Time
| Country / Region | Fee | Days |
|
Hong Kong |
~HKD |
1-2 |
|
Macao |
~MOP |
3-6 |
|
Taiwan |
~TWD 310 |
5-7 |
|
Japan, Malaysia, Philippines, South Korea, Singapore, Thailand |
~USD 10 |
6-8 |
|
Australia, Canada, Denmark, Netherlands, New Zealand, Norway, United Kingdom, United States |
~USD 20 |
7-10 |
*back-order time does not include shipping time
Customs, Duties & Taxes
Customs duties, taxes, and import fees are not included at checkout. Any customs fees related to custom-made items are determined by the destination country and are the responsibility of the recipient. These charges must be paid before the parcel can be delivered.
If you have questions about how customs may apply to your order, please feel free to reach out — we’re always happy to help clarify.